Professional Summary
Enthusiastic and innovative analyst with a passion for leveraging AI to drive business improvements and enhance customer experiences. Eager to bring my blend of technical expertise and warm communication style to an AI-first team, where I can contribute to the exciting mission of educating a billion people on AI. Whether it's automating workflows or diving deep into data, I'm committed to finding creative solutions that make a real difference for both the team and our customers.
Core Competencies
- Data Analysis & Visualization: SQL, Python, Tableau, Looker
- AI Tools: ChatGPT, Claude AI, Perplexity, OpenAI API
- Process Automation: Zapier, Make.com, Apps Script, Softr
- Project Management: ClickUp, Notion
- CRM Systems: Zendesk, FreshService, Salesforce, Gorgias
- Communication: Empathetic client interactions, executive-level reporting
Recent Professional Experience
The Black Tux - Compliance and Operations Analyst
November 2021 - Present
- Championed data privacy initiatives, ensuring compliance with CCPA and emerging state regulations.
- Developed and implemented SQL and Tableau analytics solutions for finance, customer care, and retail teams, enhancing the overall customer experience.
- Advocated for new technology initiatives by researching cutting-edge tools, presenting compelling use cases to leadership, developing user-friendly documentation, and implementing streamlined processes for adoption.
- Elevate both external and internal customer experiences by conducting quality assurance for our service team, handling diverse customer care inquiries across multiple channels, and managing internal requests through our FreshService CRM.
- Manage daily operations analysis for customer service and retail teams, providing weekly performance metric updates.
BlendJet (contracted) - Data Analyst
March 2023 - December 2023
- Utilized Google Cloud Storage, SQL, BigQuery, and Looker to enhance customer service insights, creating KPI dashboards.
- Led internal reporting initiatives with weekly presentations on employee productivity.
- Implemented new automation flows using Google Sheets and Apps Script, saving 10 hours on average in manual task hours.
Claims Bureau USA - Fraud Analyst
February 2015 - November 2021
- Conducted deep analytical investigations using creative research tactics.
- Drafted detailed research and investigation reports for stakeholder review, prepared in a format suitable for insurance fraud lawsuits.
- Led a team of fraud analysts to work swiftly with stakeholders in high-pressure environments.
- Acted as account liaison, managing client relations and ensuring timely delivery of reports.
Projects & Achievements
- AI Advocacy: Introduced AI tools like Eleven Labs for training modules and MinervaKnows for training materials at The Black Tux.
- Automation Innovation: Created a Zapier flow for streamlined promo code requests, and developed Make.com projects including a Telegram bot integrated with OpenAI API.
- Social Media Analytics: Provided comprehensive insights on ad spend and post performance for an influencer's Facebook groups.
- Data Privacy: Revised and restructured the Data Privacy program, working with C-suite Executives, multiple vendors and other internal teams to ensure total compliance.